Careers Open Posts

Mandarin Bilingual Agent

Apr 21, 2017

Taguig City

• Answer all telephone calls and emails in accordance with company and LQA standards • Book, modify & cancel guest reservations for individuals and/or groups that are requested either by phone, or email. Using the reservations system, process reservations for FIT, Group, Corporate, OTA, and Wholesale reservations. • Ensure proper verbiage and etiquette is used when answering the phones and...

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Workforce (MIS) Reports Analyst

Apr 21, 2017

Taguig City

• Create standard reports that show performance of the Process/Center to be prepared on a regular basis (daily, weekly, monthly) collected from different sources (CMS, intranet, client’s data, etc.) • Maintain a database in which the following information will be stored and readily available if needed • Center/Process/Agent performance data • Addition and attrition data • Provide s...

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Workforce Scheduler and Planner

Apr 21, 2017

Taguig City

• Managing the day to day forecasting and scheduling for specified accounts • Ensure strategies goals are met through forecast modeling, collaborative planning and effective communication. • Oversee and maintain the workforce management platform utilized for forecasting and scheduling • Establishes a statistical baseline forecast for all departments • Provides clear communication of ...

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Operation Communication Coach

Apr 21, 2017

Taguig City

• Monitor calls on the operations floor and provide coaching and feedback to customer service executives on the floor so as to improve their communications skills • Conduct voice coaching activities on the operations floor to maximize the effectiveness of CORE Training through call monitoring, providing feedback and conduct coaching sessions • Conduct limited training delivery in a classro...

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Financial Planning Analyst

Mar 29, 2017

Quezon City

- Investigate and review underlying data to provide insight for input to commentaries/insights based on available information on trends and variances. - Collate and investigate data to identify and determine trends and assess outcomes of sales and marketing growth initiatives to support the business assumptions for sales and revenue. - Build and sustain a robust knowledge of financial proces...

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